Effective date: 3 August 2026.
This Privacy Policy explains how personal information is handled through serenellamuradoregallas.info and related enquiries, downloads, booking links and professional communications.
The person responsible for the personal information described in this Policy is Serenella Muradore Gallas, independent individual service provider, with legal address at Dominicana casi Florida, 001205 Asunción, Paraguay. Privacy contact and person responsible for privacy: privacy@serenellamuradoregallas.info. Where Québec privacy law applies, Serenella Muradore Gallas is the person in charge of the protection of personal information unless that role is delegated and the Website is updated accordingly.
This Policy covers information collected through the Website; contact, marketing, education, research-interest and speaking forms; free-resource and newsletter forms; linked booking and payment flows where I receive information; direct service-related email following a Website enquiry; and Website analytics, logs and consent records. A paid educational engagement has additional privacy terms in the tutoring website's Privacy Policy and the relevant client agreement.
Depending on how you interact with the Website, I may collect contact and identity information (name; email address; country, time zone, organisation or professional role; preferred language); enquiry information (type of enquiry; your message, objective, timeline and relevant context; business, service, academic or collaboration information you choose to provide); booking and transaction information (selected service or meeting; date, time and booking status; billing name, country, invoice information and transaction status; limited payment metadata received from the payment provider; I should not receive or store complete payment-card numbers through the Website); newsletter and resource information (subscription choice; resource requested; email-delivery, open and link-interaction information where enabled and legally permitted; unsubscribe and suppression records); and technical and usage information (IP address, device, browser, approximate location, referring page and server logs; consent choices; page and event information generated by analytics only where activated according to applicable consent requirements).
Public Website forms are not designed for medical records, diagnostic reports, detailed health history, government identifiers, financial account credentials or other highly sensitive data. If you voluntarily include sensitive information in a message, I will use only what is reasonably necessary to understand and respond to the enquiry, delete unnecessary details where practical and request explicit consent where applicable law requires it. I may ask you to resend information through a more appropriate method or not send it at all.
Information may be used to respond to an enquiry or assess a requested engagement; provide a booked or contracted service; process payment, invoices and records; send a requested guide or operational message; send optional marketing or newsletter content only with an appropriate legal basis such as consent; maintain security, prevent abuse and diagnose errors; operate consent records and essential Website functions; use optional analytics or advertising technology only with consent where required; maintain research-interest contact details under explicit, separate consent; and establish, exercise or defend legal claims. Where consent is used, you may withdraw it for future processing. Withdrawal does not make earlier lawful processing unlawful.
The Website is directed primarily to adults. A child under 13 must not submit personal information directly. For a minor's educational enquiry, a parent or legal guardian should make the first contact. Where Québec law applies, personal information concerning a minor under 14 will not be collected directly from that minor without consent from a person with parental authority or tutor, unless an applicable legal exception clearly permits the collection for the minor's benefit.
A research-interest form is not study enrolment. The information is used only to contact the person about potentially relevant future opportunities or updates described at collection. Research-interest consent must be separate, optional and unticked by default. Declining or withdrawing does not affect access to paid services. Detailed health or diagnostic information should not be collected for an interest list.
Marketing emails are sent only where there is a lawful basis. Each marketing email will identify the sender and provide an unsubscribe mechanism. Unsubscribed addresses may be retained in a minimal suppression list so that the opt-out is respected. Service, booking, invoice, security and requested-response messages are operational rather than marketing and may still be sent when necessary.
The Website uses strictly necessary technologies for security, consent and core functionality. Optional analytics or advertising technologies are used only as described in the Cookie Policy and according to the choices available through the consent tool. Free-text form answers, diagnoses, student information or sensitive enquiry details are not sent to Google Analytics, Google Ads, Meta, LinkedIn or other advertising platforms.
Information may be processed by carefully selected providers that support Website hosting and forms (Webflow); email and workspace services (Google Workspace); Calendly for scheduling; PayPal for payments; Mailchimp for newsletters and requested resources; analytics and tag management where consented; and cloud storage, security, accounting, legal and technical support. Information may also be disclosed where required by law, to protect rights or safety, to investigate fraud or security incidents, or in connection with a lawful restructuring of the activity.
The Website and providers may process information in countries other than your own. Where required, appropriate safeguards will be used, which may include adequacy decisions, contractual clauses, provider terms and security measures. You may contact privacy@serenellamuradoregallas.info for information about applicable transfer safeguards.
Unless a longer period is required for legal, tax, safeguarding or dispute purposes, the intended retention schedule is: general enquiries not resulting in work, up to 12 months after the enquiry is closed; active professional discussions, for the discussion and up to 24 months after the last substantive contact; client contracts, invoices and transaction records, seven years after the end of the relevant financial year, or the period required by applicable law; newsletter subscription, until unsubscribe or the list is retired, with minimal suppression information retained as needed; research-interest list, up to 24 months from consent unless renewed, withdrawn or a shorter period is stated; consent records and security logs, for the period reasonably necessary to demonstrate consent and meet legal obligations; cookie data, according to the live Cookie Policy and consent configuration. Information may be anonymised so it no longer identifies a person and may then be retained for analysis or reporting.
Reasonable administrative, technical and organisational safeguards are used, including access controls, account security, provider review, limited collection, controlled sharing and deletion practices. No online system can be guaranteed completely secure. A record of relevant privacy or confidentiality incidents will be maintained where required. Incidents presenting a legally defined serious risk will be notified to affected persons and authorities as required.
The Website does not intend to make solely automated decisions that produce legal or similarly significant effects. Forms may be routed, tagged or prioritised automatically, but acceptance for a service should involve human review.
Depending on your location, you may have rights to obtain information about processing; access personal information; correct inaccurate information; request deletion where applicable; restrict or object to processing; withdraw consent; receive certain information in portable form; complain to a privacy or data-protection authority; ask about decisions based exclusively on automated processing; and request information about service providers or cross-border processing where applicable. A request may be sent to privacy@serenellamuradoregallas.info. Identity may need to be verified. Some information may be retained or withheld where law permits or requires, including for invoices, legal claims, another person's rights or safeguarding.
Write to privacy@serenellamuradoregallas.info
Please contact privacy@serenellamuradoregallas.info first so the concern can be reviewed. You may also complain to the competent authority in your location, including an EU/EEA data-protection authority, the Office of the Privacy Commissioner of Canada or the Commission d'accès à l'information du Québec where applicable.
This Policy may be updated to reflect changes in services, technology or law. Material changes will be highlighted or communicated where required.